Common Customer Problems |
- Question1 - I keep getting error 'You are
not authorized to view this page'?
- Response - This is caused by not having the
correct file type in your root directory. You need to make sure
your main page is named - 'default.htm'. If you ask our Support
to change the default page settings for your Web Site, activesystems
takes no responsibility, if it is required to change the settings
back to default settings. The best solution if you want to do
this, is to do a re-direct to your required main page from the
'default.htm' page.
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- Question 2 - How do I change permission on
directorys under my account?
- Response - You need to email support with
the exact permissions required on what directorys. This cannot
be done via your FTP program.
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- Question 3 - Do you allow Telnet?
- Response - We do not have Telnet enabled on
our NT servers.
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- Question 4 - Do you install customer programs
on your servers?
- Response - We will need to examine the 3rd
Party software program before installing to make sure Server Performance
is not effected. Note: There is an hourly rate charge for installing
3rd party software programs.
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- Question 5 - Do you have cgi scripts pre-installed
on your servers?
- Response - We do not have any pre-installed
scripts on our servers, there are so many different scripts available
for FREE found around the Internet today, and most likely we would
not have the correct script you are after anyhow. You can use
any NT compatible script available today.
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- Question 6 - How do I Access my Raw Log Files?
- Response - The raw log files are stored under
a Folder in your Root Web called - W3SVC###. Each Month the previous
months Log files are deleted off the Server Automatically, this
is due to the size of the extended log files, which can take up
to 2 gigs of space per month, this effects performance of the
Statistics Server and also Server Performance. We suggest all
clients download there log files before the end of each month,
so not to lose any logs for the previous month.
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- Question 7 - Can I use Visual Interdev Version
X to publish my Website?
- Response - We have Frontpage Ext. 2000 installed
on the server, this allows Visual Interdev to publish to the Server.
If you are after certain features of Visual Interdev which require
Server Side Components to be installed, please email our Support
Staff to see whether these are installed.
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- Question 8 - How do I password protect folders?
- Response - We do not have any pre-installed
scripts on our servers for Password Protection, there are so many
different scripts available for FREE found around the Internet
today. This can be done via client scripts either in Cgi, Asp
or Cold Fusion. You can use any NT compatible script available
today.
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